Delivery and returns

Anywhere in Bahrain, included in the price you were quoted. We ask for your building, road and block at checkout, plus a landmark if that helps the driver find you — the same way an address is normally given here.

We do not ship outside Bahrain. If you want a piece delivered elsewhere, ask us before ordering rather than after.

• Production starts once your deposit is confirmed, and we contact you to arrange delivery when the piece is ready. Your order page shows where it has got to at any point.
• The balance is due on delivery. Payment is by bank transfer or BenefitPay — the driver does not take payment.
• Someone needs to be there to receive it, and the piece needs a route in. If access is tight — a narrow stairwell, a lift that will not take the length — tell us when you order, not on the day.

Look the piece over on delivery. If something is damaged, missing, or not what you ordered, say so at that point and tell us the same day. A problem raised on delivery is far easier to fix than one raised a fortnight later.

If a piece arrives damaged, faulty, or built differently from what you ordered, that is ours to fix — we will repair it, remake it, or refund it. You do not pay for the return of a piece that was wrong.

Every order keeps a permanent record of the exact design and specification that was agreed, so “what was actually ordered” is never a matter of memory on either side.

Made-to-order furniture is cut for one order and cannot be put back into stock, so a change of mind is not the same thing as a fault. Talk to us as early as you can — what is possible depends on how far along your piece is, and we would rather have that conversation than have you assume the answer.